If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created specifically for getdown247.live.
Important:
Do not initiate a dispute before contacting our customer support. Doing so may result in losing both your money and access to the service. We do not offer refunds if you file a dispute. Funds will remain stuck with the payment processor in such cases.
Refund Policy:
We believe in our products 100%. Every day, we strive to provide you with exceptional service and a seamless viewing experience. However, we understand that our IPTV subscription plans may not work perfectly for everyone at all times. If you encounter an issue that we are unable to resolve, rendering the service unusable, we are happy to provide a refund.
How to Request a Refund:
- Include your transaction order ID in the subject line as: “Request for Refund.”
- Describe the issues you are facing and the reason for your request in the email.
- You may be required to provide proof of the issue. We will also provide evidence of our efforts to resolve your issue to ensure full transparency in our decision.
Conditions:
- Refunds will only be issued if you allow us to adequately troubleshoot and attempt to resolve the issue. If we are unable to resolve your issue within 48 hours, we will issue a refund.
- Refunds can only be requested within 72 hours of the purchase date. After 72 hours, no refunds will be processed.
- If you paid using credit cards, refunds are generally processed within 20 to 31 working days. However, in some cases, it may take up to 90 days. These timeframes are determined by payment processors, not by us.
- For purchases made within 72 hours, a full refund will be issued. For refund requests beyond this period, a partial refund will be provided based on the subscription’s used time.
- getdown247.live support will contact users directly in all refund cases.
We Will Not Issue Refunds If:
The customer is dissatisfied with the channel lineup or performance.
We recommend that all customers opt for a Trial before purchasing any package from 1 to 12 months.The user cannot set up their own device or system:
- We offer support to assist with device setup. However, issues related to hardware, apps, or systems beyond our control may limit the assistance we can provide.
Channels freeze, buffer, or do not work occasionally:
- While our servers are stable, temporary disruptions may occur due to the following reasons:
- Internet fluctuations on the customer’s side.
- Issues with the customer’s device or setup.
- Problems with the customer’s ISP.
- Channel downtime from the server.
- Scheduled server updates/restarts (necessary for optimal performance).
- While our servers are stable, temporary disruptions may occur due to the following reasons:
The customer changes their mind or wants to switch between servers.
Service Guarantee:
If you are unable to use your IPTV subscription for 48+ hours due to server issues caused on our end, we will either:
- Refund the full package price.
- Extend your subscription by adding the lost time, plus an additional bonus as compensation (to be agreed upon).
Contact Us
If you have any questions about our Refund Policy, please contact us at:
support@getdown247.live